RETURNS POLICY
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3 Days from arrival on ALL products - Excludes Custom & MTO
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MUST show NO signs of use & have original packaging
- Include packing slip or PRINT and fill in this form to include with the return
Need to return an item? No problem we understand!
Send me an email with your purchase info (Site you purchased from & Invoice #)
ALL SALES ARE FINAL on Made to Order and Custom Items.
REPAIRS - We have 30 warranty on products with "normal" use. This doesn't included loose gems, battery damage or improper/excessive use.
PLEASE READ INSTRUCTIONS
The wiring, LEDs and circuits must be properly cared for and knowing how is your responsibility.
DAMAGES in shipping, lost packages or stolen packages will be paid through shipping insurance. Items scanned at the location through GPS are considered delivered. View our Shipping Policy
Please submit a request through the contact form.
Some items are simple fixes that we can walk you through. but other items require you to ship it back to us for repairs.
Our maintenance and repair program is for items that have been worn so hard they don't work the same anymore. We can often fix or replace the damages for a fraction of the price as a new one. You pay for shipping both ways and repair cost.
Not all items are repairable, but some that are covered under our repair programare:
- Head Art
- Custom Orders
- Skirts & Gowns
- Boa
Someone from our staff will get in touch with you. If we can make suggestions for repairs yourself we will, but if the issue needs to be resolved here we will have you ship it back to us for further inspection. If we can fix it we will, and we will tell you what the problem was and why it happened.
